AI operating model

Turning AI from a tool purchase into an operating decision with owners, metrics and a review cadence.

The problem

Leadership buys licences and expects behaviour to change. Six months later usage is flat because nothing in the operating model asked anyone to work differently.

How I work

• Pick the two or three processes where throughput is the constraint.
• Assign an accountable owner per process, not a central AI committee.
• Define the metric before the tool: cycle time, response time, cost per unit of output.
• Review monthly and kill what does not move the number.

What changes

AI shows up in your operating review as a line that moves, not as a subscription line.