Agents & workflow automation

Building a small team of agents that handle communication, sales follow-up and pricing work every day.

The problem

Most AI pilots automate a demo, not a workflow. Nothing changes because no one owns the output and the work still routes through a human inbox.

How I work

• Map the workflow as it actually runs, including the exceptions people handle silently.
• Automate the highest-volume, lowest-judgement step first and measure the throughput change.
• Give every agent a narrow job, a named human owner and a visible failure mode.
• Keep the human in the loop where judgement or relationship is the product.

What changes

Fewer hours spent on repeat correspondence and quote assembly, with a measurable drop in response time.